Shipping & Returns
Processing Time
Most orders are processed and shipped within 1-3 business days. Personalized items may require additional processing time of 2-5 business days depending on complexity.
Shipping Options
We offer several shipping options at checkout:
- USPS First Class Mail: 3-5 business days
- USPS Priority Mail: 2-3 business days
- USPS Priority Mail Express: 1-2 business days
- UPS Ground: 3-5 business days
Delivery times are estimates and not guaranteed. Shipping times do not include processing time.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method. We occasionally offer free shipping promotions.
Order Tracking
Once your order ships, you will receive an email with tracking information. You can also view your order status by logging into your account.
International Shipping
We currently ship within the United States only. International shipping may be available in the future.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Standard Products
Non-personalized items may be returned within 30 days of delivery for a full refund, provided they are:
- In original, unused condition
- In original packaging
- Accompanied by proof of purchase
Personalized Products
Due to the custom nature of personalized items, they cannot be returned or exchanged unless there is a manufacturing defect or error on our part. Please double-check all personalization details before submitting your order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will send a replacement or issue a full refund at no additional cost to you.
How to Return
To initiate a return:
- Contact us with your order number and reason for return
- We will provide you with return instructions and a shipping address
- Ship the item back (customer pays return shipping unless item was defective)
- Refund will be processed within 5-7 business days of receiving the return
Questions?
If you have questions about shipping or returns, please contact us. We're happy to help!